Services

Taropa’s Support Offering

Taropa is a customer-centric organization that is dedicated to offering quality products and support.

Our service team consists of service controllers, technicians, technical training facilitators, multi-brand specialists, spare sales support and software specialists.

Sales & Product support

  • Pre & post sales support
  • Sales product training
  • Tender & bid pricing
  • Spare sales
  • Rental finance offering

Marketing Support

  • Marketing collateral
  • Monthly specials
  • Sales incentive programs

Technical Support

  • Onsite & remote support
  • Fully accredited technical training
  • Device software installation and support

Warranty Support

  • Dead/damaged on arrival
  • Return goods authorization
  • Facilitate process between OEM’s and Partners
  • Ensuring the correct processes and producers are following to increase your claim success rate.

Admin Support

  • Secure online ordering portal
  • Online purchase history (download credit notes and invoices)
  • Account facilities with qualifying credit limit
  • Management print service level agreement
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Service Overview
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HP Certified training
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MPS Monitor

Managed Print Service Level Agreements

SLAs offer our resellers the opportunity to sell managed print products with Taropa’s technical support.

SLA Benefits to your customer:

Benefits

  • Device and supplies visibility
  • Minimised downtime with proactive alert
  • Remote diagnostics and management
  • Increased fleet performance
  • Enhanced productivity
  • Reduced IT burden and admin costs
  • Minimised environmental impact

Financial Efficiency

  • Improved budgeting and forecasting
  • Automated supplies procurement

Security & Integration

  • Simplified and standardised user experience across locations
  • Optimised security settings
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